Project Details
Owner
Humza Sami Chughtai
Release Date
2015 – 2021
Services
BI, Board Reporting, Process Transformation
Duration
6 Years
Overview
End-to-end BI and client reporting I built and owned at Solutions+ (Mubadala) for 15 clients — Oracle in, live dashboards out, monthly executive packs on repeat. Also drove strategic initiatives across Board-level reporting, corporate strategy, and process transformation.
- Oracle-fed dashboards: user activity and transaction performance, team leaderboards to drive motivation
- On-time AP dashboard for every client — performance mapped to contractual SLAs for proactive breach management
- Pipelines that capture and sanitise raw system data, plus manual inputs, into one reporting layer
- Board-level reporting and process transformation — turning operational data into executive-ready strategy inputs
Objective
Give each client leadership team one source of truth: live KPIs, SLA compliance, and trend visibility — while supporting the Board and leadership on strategy and process change.
- I established the full client reporting programme myself across 15 accounts: ingest, cleanse, model, visualise, and deliver
- Contributed to strategic initiatives: Board reporting, enterprise strategy, and process transformation
Process
Data Pipelines & Oracle Integration
Built pipelines to pull from Oracle, sanitise raw system data, and ingest manual submissions — one trusted feed for every dashboard and monthly report.
Core Dashboards
User Activity Dashboard — live transaction performance by user. Leaderboard — throughput rankings to keep teams motivated. On-Time AP Dashboard — all clients mapped to agreed SLAs so contractual performance is monitored automatically, not reactively.
Monthly Client Reporting
Produced the monthly pack per client — SLA monitoring, trend analysis, and operational and financial performance for the month. Standardised the framework once, then scaled it across the full 15-client portfolio.
Strategic Initiatives
Worked on Board-level reporting packs, corporate strategy inputs, and process transformation programmes — linking frontline operational data to executive decision-making beyond the client portfolio.
Impact
Reporting infrastructure owned end to end — one architect, 15 clients.
- 15 clients on a unified BI and monthly reporting framework
- Live Oracle-backed dashboards replacing static decks
- SLA performance tracked proactively against every client contract
- Manual reporting cycles replaced by automated pipelines and scheduled packs